Black Book Events

Workshops

1 Day Customer Service Workshop

waitress

Type of course Workshop
Course location: TBA
Course fee £55.00 pp (promo price)
Duration: 1 Day
Time: 9:30am - 4:30pm
Course dates: 2015
Refreshments Yes
Qualification: Certificate of attendance

A no refund policy is in operation on all workshops. (unless workshop is cancelled by Black Book Events)

Customer Service is what makes your business a success amongst other things. This workshop is innovative,vibrant, fun and informative. Who said you can't have fun and learn at the same-time. Enjoyment and learning go well together. Our trainers/consultants are friendly and down to earth.

We value all who book on to the workshop and realise that all are equally important from small cafe owner to the 5 star hotel because, you are all required to provide a high standard of Customer Service this, can only be achieved by attending workshops/training sessions.

Our aim is to ensure you gain the knowledge to deliver excellent Customer Service.

The workshop is suitable for those who deal directly with customers face to face or telephone.
 
Workshop designed to increase knowledge, understanding and improve competency skills in dealing with customers on a day to day basis, increasing customer satisfaction and experience. Book your space ASAP

1 Day Telephone Sales Skills Workshop

telephone

A no refund policy is in operation on all workshops. (unless workshop is cancelled by Black Book Events)

Type of course Workshop
Course location: TBA
Course fee £45.00 pp (promo price)
Duration: 1 Day
Time: 9:30am - 4:30pm
Course dates: 2015
Refreshments Yes
Qualification: Certificate of attendance

Telephone Sales Skills is a must for all those wanting to turn leads into a positive sale. Acquire the necessary skills that will allow you to produce results that are solid.

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